We're sorry your session didn't meet your expectations.

General session refunds

Kasamba does not issue refunds for completed sessions based on dissatisfaction with an advisor's style, predictions, or advice, as outcomes and interpretations vary by advisor. However, we do review refund requests in the following situations:

• You experienced a technical issue during the session (such as a dropped connection or audio/video failure)
• The advisor was unresponsive or the quality of their response was not adequate

If any of the above apply, please reach out to our support team with your session details and we'll look into it. You can contact us through the app or by emailing Service@Kasamba.com.

Ending a session early

If you feel a session isn't the right fit while it's still in progress, you're always free to end it at any time. Only the time used will be charged.

Finding a better match

Every advisor has a unique style and approach. If this session didn't resonate with you, we encourage you to explore other advisors on the platform — many customers find a better connection on their next try.

Please note: Once a session is cancelled, transcripts and recordings are no longer accessible.