Our Support Team does their best to respond to every inquiry as quickly as possible. While most requests are answered within 24–48 hours, please know that response times can vary depending on the volume of messages we are handling.

All tickets are answered in the order they are received. Sending multiple emails about the same issue will not move your request ahead in the queue—in fact, it may slow things down because it creates duplicate tickets. Rest assured, you will not lose your place in line if you wait for our reply.

To make sure we can help you as quickly as possible:

• Please include all relevant details in your first message (such as the advisor’s name, your order ID, or screenshots if applicable).

• Keep an eye on your inbox (and spam folder, just in case) for our reply.

We appreciate your patience while we work to get back to you, and we’re grateful you’re part of our community.