Susanna
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Recent activity by Susanna
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FAQ: Selecting an Advisor for Your Session
You can find the right advisor by filtering based on the type of reading you're seeking, such as love, career, or spiritual path, among others. You can also sort by the tools an advisor uses, inclu...
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FAQ: How Preauthorization Charges Work
When you start a pay-as-you-go session, a preauthorization hold is placed on your payment method to ensure funds are available for your reading. This is a temporary pending charge, not an actual po...
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Crisis Support & Emergency Resources
If you are in immediate danger, experiencing suicidal thoughts, or facing any life-threatening emergency, please contact your local emergency services right away.Our advisors cannot assist with med...
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FAQ: How do I change my username?
Great news — we can absolutely help you change your username! This just needs to be handled by one of our human agents, who will be joining this chat shortly.Sit tight and they'll get it sorted for...
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FAQ: How do I update the email address on my account?
If you’d like to change the email address linked to your Kasamba account, please let us know what is the email address currently associated with your account. Be sure to include the new email addre...
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FAQ: Why is my promo code not working?
We know it can be frustrating when a promo code doesn’t work. Often this happens because: The promo is only valid for new accounts, and you may already have a promotion/are not a new user. The prom...
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FAQ: Why Wasn't I able to Review My Session?
A live reading must last about 5 minutes for you to be able to leave a review. If your session ends before the 5 minute duration, the option to leave a review won't be shown.
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FAQ: Guidelines for Leaving Order Feedback
Kasamba encourages clients to leave honest and thoughtful feedback about their experiences with advisors. Your feedback can be viewed by other clients and helps them make informed decisions when ch...
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FAQ: How do I know the advisors on Kasamba are real psychics?
Kasamba has been connecting clients with trusted psychic advisors since 1999. As an independent contractor platform, we do not guarantee the accuracy of any reading. However, we take steps to ensur...
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FAQ: Why haven’t I received a response from Support yet?
Our Support Team does their best to respond to every inquiry as quickly as possible. While most requests are answered within 24–48 hours, please know that response times can vary depending on the v...
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