1. What is this new messaging feature?
We have created a new, more convenient way for you to be able to contact your advisor to see if they are available to chat. The new messaging feature will allow you to send a direct message to your advisor, and receive a quicker response.
2. How do I use the new messaging feature?
From your “My Psychics” page, when your advisor is “Away” you can click the “Message” button, and send them a direct message. They will be instantly notified, and will be able to answer you at their earliest convenience.
3. What if I don't see the "Message" button?
The first time you want to contact an advisor using this feature, you will need to wait until he/she is “Away”. If you have already sent a message to a specific advisor, you can send another message by locating the thread via the "My Messages" page.
4. How can I find my message history?
Your messaging and email history can be located by clicking the envelope icon on the right of the “My Kasamba” menu.
5. So I can send my advisor as many messages as I want?
The new messaging feature is limited to 3 messages a day, when your advisor is online.
6. Am I still able to have an email session with advisors?
YES! You can still send offline email messages to advisors by clicking “Send Mail” from within the Advisors’ profile.