1. How do I apply the “First 3 minutes free” promotion in my sessions?

The “First 3 minutes free” promotion applies to the first chat session you have with every unique advisor. After 3 minutes, the session will automatically switch into "Hire" mode and you will be charged for each additional minute according to the advisor’s per-minute fee. If you decide to contact the same advisor a second time, your session will go into "Hire" mode the moment connection is established.

Please note that when you start your session there is a very clear note at the bottom of the chat suite which clearly states that the session will automatically go into hire after the 3 free minutes have elapsed. Please be advised that you as the client are given the "Quit Session" button if for any reason you do not wish to continue with the session.

For phone sessions, the 3 free minutes feature only applies to your first phone session ever on Kasamba. 

2. So I can talk to advisors’ without any credit card information?

In order to conduct a session with any advisor, you are required to wither enter your credit card information or deposit funds via PayPal.

When using credit cards, the session will only end when you click “Hang Up”. We will then charge your card the session fee (Advisor per minute rate x length of session). 

When depositing funds to your Kasamba account, the session will automatically end once you run out of funds.

3. If I click on the phone’s home button or receive a phone call while in the middle of the session, does it disconnect the session?

Pressing the home button, or just leaving the chat, will not automatically quit the session. You need to click “Hang Up”, and confirm to quit the session.

Please note that you must first make sure to end the session before quitting the application. Otherwise, the session will remain connected and you will be charged.

4. Can I contact to an advisor while he/she is away or offline?  

You are only able to contact an advisor if they are available. At this time, our features to leave offline messages is unavailable in the Kasamba App. If you’d like to leave a message to an advisor, please log into your account via our desktop version

5. How can I choose an advisor?

You can select an advisor by viewing their profiles in the listed categories, or you can also select one of your preferred advisors, by selecting “My Advisors” from the Menu button at the top left.You also have the option to search an advisor by name by searching it via the magnifying glass on the top right.

6. How can I view and edit my session history and account information?

Viewing your history or make changes to your personal details can only be done via our desktop version

7. How can I access: Love Forecast 2016, Weekly horoscope, blog, psychic spotlight from the app?

The Kasamba App is used for online sessions, our articles are still available to you via E-Mail messages and through our web interface.

8. I can’t log in using my Kasamba account

The Kasamba App enables you to login via your Facebook or your regular Kasamba account. In order to toggle between these options, please tap the “Sign In” link at the very bottom of the first screen 

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