To have a live chat session with one of our advisors, click on the menu page on the top left (≡) and select "Browse Categories", then select the sub-category of your choice. Alternatively, you can find an advisor you've had a session with before by selecting "My advisors" from the menu. The advisors who are available for live chat have a "Chat Now" button under their listing. You may want to browse through the listings of a few of the available advisors, view their profiles, and compare their ratings.
By default, the list is sorted by our top rated advisors. You can select various other sorting options by using the "Sort" button on the top right. You can also choose to see advisors who are busy, in case you want to go over their profile. Those advisors have a "Notify Me" button which you can press in order to receive a notification when that particular advisor is available again.
Alternatively, you can use the search feature using the magnifying glass icon on the top right in the "Browse Categories" page or "My advisors" page.
If you are not a member yet, you will need to first sign up before you can start chatting. The registration process is simple and there's no obligation. We'll ask you to enter your email address and password, accept our legal agreement and click "Sign Up". All first time sessions conducted with a specific advisor are eligible to receive 3 free minutes. Afterwards, your session will be placed into automatic hire. To quit the session, simply click the "Hang up" button.
If the advisor is unavailable, the following message appears: 'Sorry! This advisor is not available at this time'. If you wish, you can send the advisor an email inquiry by clicking the "Send Mail" icon.