Customers have up to 30 days to rate an adviser following a session. After submitting a rating, please allow up to 72 hours for ratings to be approved and to appear.
Please note - only approved ratings count towards an advisor's rating average.
All ratings appear in the History section of your My Kasamba menu, but for a rating to become public, it must be approved by our Quality Assurance Team and must fall under one of the following scenarios:
- The final amount is at least $10 for email sessions. For live sessions - At least 5 minutes of paid time.
- The final amount of an email session is at least $10. If the final fee is less than $10 or ends in "refuse to pay", the rating can only be 1,2, or 3 stars.
- Ratings that do not appear in your virtual office either have not yet been submitted by your customer or have not been approved by our Quality Assurance Team.
- Unapproved ratings are not visible on the website, although they do appear in your History section.