How do I add an attachment? :

How can we help you today?

FAQs

Here are some answers to commonly asked questions:

How do I get my 3 free minutes and what can I expect?

You will receive 3 free minutes for your first 3 call or chat readings with any advisor on Kasamba!

After selecting an advisor, click the "Let's Chat" or "Call Now" button. During the first 3 minutes of your session you'll be able to get a general idea of your advisor's style. You may be asked to provide some details, like your date of birth, name, or similar information about anyone you're asking about. If you do not wish to continue to a paid session simply thank your advisor and 'hang up' before your 3 minutes are up, and your session will be free. Rely on our 3-free minutes offer to try 3 different advisors and find the one that's right for you.

Is my credit card information safe and protected?

Your credit card information is sent to Kasamba over a secure connection and is encrypted to ensure your privacy. This information is neither accessible to the psychic nor to any other third party. Your financial information is protected when you use your credit card or prefer to use PayPal or another third-party payment provider.

Why am I seeing extra charges on my credit card account?

Our system pre-authorizes your credit card to check for validity by holding an amount of up to $15. This validation is done upon entering new credit card information to our system, as well as each time you start a new session. In both cases, the pre-authorized amounts are reversed after one hour. A pre-authorization may appear in your statement as a pending charge or a "Card check" action. Please note that this is not an actual charge, but a hold of funds on your card. These funds remain in your credit account.

I saw a coupon online, why can't I use it?

Our marketing team sends promotions from time to time to our exsiting users using the E-Mail address they sign up with. In case you saw a coupon or sale on a website that is not www.kasamba.com, we ask that you read the terms of that promotion clearly as they contain varying requirements to apply. Either that or it's a coupon site that is not affiliated with us and publishes codes without our consent. When in doubt, feel free to ask us first.

How can I receive promotions to my Email inbox?

Make sure you whitelist our marketing E-Mail address "advice@email.kasamba.com", also please check your E-Mail subscription preferences to make sure you've set them up accordingly. If you're not sure how to whitelist, you can google it or click here.

I believe I was charged incorrectly, what can I do?

Our system charges each session by the minute. Please note that a part of a minute is calculated as a full minute. If your final fee in a particular session or sessions isn't clear, feel free to contact us and we'll provide you with a thorough explanation about your charge.

How do I apply a promotion I received via E-Mail?

Every promotion sent via E-Mail has an expiry date. The session you conduct needs to end before the expiry date. Note that the time zone is EST. In order to apply your promotion, you will need to first log into your Kasamba account, then go to your E-Mail where the promotion is advertised, click on the link inside the E-Mail, usually it would be an orange button. The promotion will then apply to your next session. Please pay attention to the promotion's conditions.

How do I add an attachment? Print

Modified on: Sun, 18 Nov, 2018 at 10:21 AM

During a live chat session you can use the "Attach files" button. Note that this feature is currently not available in the Kasamba app.

You can only send one attachment of up to 5MB with each message.

Kasamba's email reading service enables you to send attachments to our advisors. If you are about to send a new inquiry to a Kasamba advisor and want to include an attachment, please follow these instructions:

Sign in to your Kasamba account here.
Select an advisor from the general listings or from your Favorites section
Click on the Send Email button, enter your inquiry and click Continue
Click on the Mailbox icon located on the top right hand corner.
Find the message you just sent the advisor and click 'Continue', and then on 'Provide More Details'

You will now be able to send another message and an attachment. Make sure that the attachment is saved as something like "Question.doc". Don't use special characters, or spaces You can only send one attachment of up to 5MB with each message. To send more attachments, simply repeat the fourth step.

Alternatively, wait for the advisor to respond to your initial inquiry and then respond to the advisor's message. You will be able to include an attachment.

Should you encounter any difficulties sending/receiving attachments via the Kasamba platform, we recommend that you use Rapidshare http://www.rapidshare.com or a similar service. This will allow you to send/receive the attachment without exchanging personal contact information and risking your Kasamba account, as we don't allow all 3rd party sharing sites.

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