When a customer clicks the 'Let's Chat' button on your profile, you will then receive a pop-up message informing you that they would like to begin a chat session.

In addition, and if your speakers are switched on, you will hear a ringing tone that lasts around 45 seconds. You can now choose whether to “Accept” or “Decline” the call. Accepting the call will open the "Kasamba Messenger", enabling chat interaction with the customer.