Client Payment Questions

Client questions with regard to fees, adding funds, credit card and PayPal payments

How to redeem a "Free Credit" promotion
Occasionally, Kasamba sends out promotions offering a free credit.   For some more information about how to redeem your Free Credit promotion, please ...
Wed, 14 Mar, 2018 at 10:21 AM
Where are the funds I've deposited?
If you are not able to successfully deposit funds into your account or you have deposited the funds but your unable to locate your deposit, we request that ...
Mon, 19 Mar, 2018 at 1:36 PM
How much does this cost?
Kasamba is not a free service. All advisors on Kasamba are independent contractors and set their own fees. If this is your first time speaking to your ch...
Wed, 19 Dec, 2018 at 10:40 AM
What will the final session fee be?
The final fee for chat sessions conducted are calculated by multiplying the session length by the advisors per minute fee.  For example, 5 minutes x $2.99= ...
Mon, 19 Mar, 2018 at 1:30 PM
What is the Account Activity page?
The 'Account Activity' page gives a detailed breakdown of all charges made through your Kasamba account. In addition, you will be able to rate you...
Wed, 14 Mar, 2018 at 10:20 AM
What is a Pre-Authorization?
When clients choose to pay directly via credit card, Kasamba will first place a pre-authorization on the credit card. As we cannot determine the final fee...
Mon, 19 Nov, 2018 at 10:04 AM
How do I cancel a hired session?
According to our policy, when you choose to hire an advisor, you accept the advisor's offer and agree to pay a fee for the services you requested. In t...
Sun, 18 Mar, 2018 at 2:44 PM
How do I view my account balance?
In order to view your account balance, please follow these steps: 1. Log into your account  2. Click on "My Kasamba" located at the top right ...
Sun, 18 Mar, 2018 at 2:44 PM
How do I add funds via PayPal?
In order to add funds to your Kasamba account via PayPal follow these steps:      A) Sign in to your Kasamba account.      B) Click on "My Kasamba...
Sun, 18 Mar, 2018 at 2:39 PM
The advisor's per-minute fee changed
The advisor's per-minute fee is displayed to you on multiple occasions. 1) The category pages & the advisor's profile page. 2) The "...
Sun, 23 Dec, 2018 at 6:19 AM