Advisor Information

I've been blocked as an advisor due to missed calls
Please be advised your phone answer rate has fallen below the minimum threshold of 70%. As a result, your option to offer phone session has been temporaril...
Wed, 19 Dec, 2018 at 10:42 AM
Open invoice in sessions
All invoiced sessions are automatically confirmed by our system by the end of the 8th day. If you find that your invoice has not been approved, please s...
Wed, 19 Dec, 2018 at 10:42 AM
Chat Alert
When a customer clicks the 'Let's Chat' button on your profile, you will then receive a pop-up message informing you that they would like to ...
Wed, 19 Dec, 2018 at 10:42 AM
My average was lowered despite missing no calls!
Kasamba has a robust system for determining why a phone session ended. The reasons behind a call’s end falls into one of five categories:    Technical  ...
Wed, 19 Dec, 2018 at 10:42 AM
How can I block a client?
You can block any client that appears in your 'My Client' list by clicking on the "Block Client" button beneath the client of your choic...
Sun, 18 Nov, 2018 at 12:15 PM
How do I remove the Phone Status Bar?
To hide the Phone Status Bar, please follow these steps: Through the My Kasamba menu, click on 'My Profiles' In the second box on the right ...
Sun, 18 Nov, 2018 at 1:51 PM
Where are my earnings?
If your payment wasn't yet issued, please check what is the upcoming pay day date. Please contact us only if it's been two days from the date of t...
Sun, 18 Nov, 2018 at 1:51 PM
Master Profile Listing
Please note, that if you are trying to update your master profile, it will not update your individual listings. Remember, the master profile is a tool to he...
Sun, 18 Nov, 2018 at 1:54 PM
Kasamba Widgets
Similar to the Friendly URL, the Kasamba Profile Button  (or widget), box or text link can drive people directly to your Kasamba profile from almost anywher...
Sun, 18 Nov, 2018 at 2:18 PM
1099 Tax forms
All 1099 tax forms are scheduled to be issued at the end of January beginning of February. Advisors who earned over $500.00 or have had tax deductions f...
Sun, 18 Nov, 2018 at 2:18 PM