Clients have 30 days to rate a paid session. We always recommend that you rate and leave comments for advisors in order to share your experiences with other customers. You are able to rate the following:

  • Online sessions with pay time of 5 minutes or longer
  • Email sessions which hire amount of $10.00 or higher 

In order to rate your session, please follow these steps:

  1. Click on the mailbox icon located at the top right corner
  2. Click on 'Account Activity'
  3. Locate the session you wish to rate
  4. Open the session and scroll to the bottom of the transcript
  5. There you will be given the option to rate the session  

Our rating system works in the following manner: 

5 stars = Outstanding

4 stars = Good

3 stars = Average

2 stars = Below Expectations

1 stars = Unacceptable