Clients have 30 days to rate a paid session. We always recommend that you rate and leave comments for advisors in order to share your experiences with other customers. Ratings may only appear if the session meets the following:

  • Online sessions with pay time of 5 minutes or longer
  • Email sessions which hire amount of $10.00 or higher 

    *Please note that comments are also reviewed by our team and may be removed if not appropriate

In order to rate your session, please follow these steps:

  1. Click on the 'My Kasamba' icon located at the top right of the homepage
  2. Click on 'Account Activity'
  3. Locate the session you wish to rate
  4. Open the session and scroll to the bottom of the transcript
  5. There you will be given the option to rate the session  

Our rating system works in the following manner: 

5 stars = Outstanding

4 stars = Good

3 stars = Average

2 stars = Below Expectations

1 stars = Unacceptable