Susanna
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Recent activity by Susanna
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FAQ: How do I know the advisors on Kasamba are real psychics?
Kasamba has been connecting clients with trusted psychic advisors since 1999. As an independent contractor platform, we do not guarantee the accuracy of any reading. However, we take steps to ensur...
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FAQ: Why haven’t I received a response from Support yet?
Our Support Team does their best to respond to every inquiry as quickly as possible. While most requests are answered within 24–48 hours, please know that response times can vary depending on the v...
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FAQ: What happens if my call fails or ends early?
Rest assured—any unused credits for calls that don’t connect or end early are always returned automatically.If a call fails to connect, or ends before you’ve used all your purchased time, any unuse...
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FAQ: Protecting Your Account if You Suspect Unauthorized Access
If you believe your account has been accessed without your authorization, please take the following steps right away to secure your information:Recommended ActionsLog out of all devicesSign out of ...
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FAQ: Troubleshooting PayPal Payment Errors
What to do if you see an error suggesting a different payment method:Often, PayPal will prompt you to try a different funding source—like another card, your bank account, or your PayPal balance—if ...
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FAQ: Updating Your Payment Method in PayPal
If you’d like to change the card or account being charged, you can update your payment settings directly in PayPal:Log into your PayPal account.Go to Settings (⚙️ icon).Select Payments.Choose Auto...
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FAQ: What Are Holistic Services and How Do I Order One?
Holistic Services are personalized spiritual offerings from your trusted advisor — such as meditations, prayers, rituals, candle work, and more — designed just for you and delivered offline (outsid...
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FAQ - Block Specific Advisors
Welcome to Kasamba’s Help Center!We want you to feel safe and comfortable during every session. If you need to block an advisor you’ve had a paid session with, here’s how:What is the “Block Advisor...
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FAQ: How to View Your Voice & Video Call Transcript
Want to revisit something that was shared during your reading? You can view a written transcript of eligible voice and video sessions with your advisors. How it worksAfter an eligible voice or vide...
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FAQ - Understanding Advisor Bonuses on Kasamba
We’re excited to offer clients a way to show appreciation to their favorite advisors through the Bonus Feature.Bonuses are optional and are separate from the payment for your session. They’re a mea...
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