We're sorry you experienced difficulty redeeming one of our promotions.  

Please send us an email by clicking here

In your message, please include the session ID number and the coupon code or a screen shot of the email in which you received your promotion.

In order to locate the session ID please follow the steps listed below:

1. Sign in to your Kasamba account.

2. Go to the Account Activity page from within the My Kasama Menu and scroll through your session history to locate the session you are looking for. 

3. Click on the session.  A small window will open including your session details.  

4. The session ID number appears in brackets i.e. (Session #28931425)

Please remember that all promotions on Kasamba are one-time use only, are applied once a session ends, and are limited to a maximum discount of $50.00.