Client Payment Questions

Client questions with regard to fees, adding funds, credit card and PayPal payments

I have Incorrect charges in my account
If you feel you have been charged incorrectly, please click here to send us an email. Please include the transaction date and amount of the charge in order ...
Sun, 18 Mar, 2018 at 2:43 PM
Why do I need a Credit Card?
When you begin a session, the Advisor's per minute rate is known, however, the length of time you decide to remain in the live session cannot be predet...
Sun, 27 Dec, 2015 at 5:28 PM
How do I get a coupon on Kasamba?
Promotions are sent periodically by our Marketing department according to seasonal promotions or sales events.  Make sure you have opted in to receiving pro...
Mon, 16 Apr, 2018 at 11:06 AM
3 Minute Free Trial
The 3 free minutes feature applies to any chat session you have with an advisor for the very first time. After 3 minutes, the session will automatically swi...
Thu, 24 Dec, 2015 at 3:52 PM
Why doesn't my Coupon work?
We're sorry you experienced difficulty redeeming one of our promotions.   Please send us an email.  In your message, please include the...
Thu, 24 Dec, 2015 at 10:53 AM
How can I add or change the Credit Card in my account?
To update your credit card/debit card information within your Kasamba account, please follow these steps:  Click on the 'My Kasamba' Button loca...
Sun, 18 Mar, 2018 at 2:43 PM
How to add funds/ How to pay an outstanding balance
To add funds to your account, you may use one of the two options: 1. To add funds via PayPal, please follow the instructions below:      A) Sign in to...
Sun, 18 Mar, 2018 at 2:38 PM
What kind of promotions are offered on Kasamba?
Promotions are sent out periodically by our Marketing department, usually around National and seasonal holidays.  Make sure you have opted in to receiving p...
Sun, 18 Mar, 2018 at 2:44 PM
How do I request a refund?
If you are not completely satisfied with the service you have received in one of your sessions and would like to receive a refund, please submit a "R...
Wed, 14 Mar, 2018 at 10:21 AM
What is the Refill option?
This feature allows clients to be able to have an interrupted chat session, when they deposit funds into their account.  This feature is controlled within...
Mon, 19 Mar, 2018 at 1:42 PM