Please be advised your phone answer rate has fallen below the minimum threshold of 70%. As a result, your option to offer phone session has been disabled. 

 

It is very important to provide the possible service to clients. This is includes consistently answering when a client initiates a phone session. 

 

If you have any questions on phone session in general or re-enabling your phone session option specifically, 


please contact customer support by opening a new ticket here.