General Information & Questions

Can I chat from an iPad?
Chat is supported on iPads and Androids with OS 4.4 and up.  We will add iPad and other tablet availability for our experts in the coming year. In addition...
Wed, 19 Dec, 2018 at 10:38 AM
Do you have a mobile phone app?
YES!  We now have a Kasamba application available both on IOS and Android. The app also supports iPad and Android tablet type devices. Note that...
Wed, 19 Dec, 2018 at 10:32 AM
I received a 404 message, what does this mean?
A 404 error is the result of a technical issue on our website.  When these happen we get alerted and we try to fix them as soon as possible.  Please try t...
Wed, 19 Dec, 2018 at 10:38 AM
Can I rate an advisor through the mobile app?
Once your session ends, you have an opportunity to rate your advisor. Your rating and comment will eventually be shown on the advisor profile. All ratings a...
Wed, 19 Dec, 2018 at 10:38 AM
Do advisors have access to customer information?
All personal information in your account is kept confidential and your connection to Kasamba is encrypted with an HTTPS protocol. Kasamba will never share p...
Wed, 19 Dec, 2018 at 10:38 AM
Can Advisors see if I've worked with other Advisors?
No. Advisors are not presented with any information on sessions you've had on Kasamba, an advisor can only know if you're chatting with him or her...
Wed, 19 Dec, 2018 at 10:38 AM
What does the "Contest Fee" button do?
We enable you to contest an advisor’s session fee if you think that you received unsatisfactory service in offline sessions, where the fee is agreed upon pr...
Wed, 19 Dec, 2018 at 10:38 AM
Can I have a phone session if I don't live in either the United States or Canada?
For advisors: In order to conduct a phone session, you will need to have a United States or Canadian phone number (please note that our phone system doe...
Wed, 19 Dec, 2018 at 10:38 AM