Client Payment Questions
Client questions with regard to fees, adding funds, credit card and PayPal payments
If you feel you have been charged incorrectly, please click here to send us an email. Please include the transaction date and amount of the charge in order ...
Sun, 18 Mar, 2018 at 2:43 PM
When you begin a session, the Advisor's per minute rate is known, however, the length of time you decide to remain in the live session cannot be predete...
Sun, 27 Dec, 2015 at 5:28 PM
Promotions are sent periodically by our Marketing department according to seasonal promotions or sales events. Make sure you have opted in to receiving prom...
Mon, 19 Nov, 2018 at 9:55 AM
The 3 Free Minutes offer applies to the first three (3) chat readings you have with three unique advisors for the very first time. After 3 minutes, the sess...
Tue, 18 Jul, 2023 at 9:44 AM
We're sorry you experienced difficulty redeeming one of our promotions. Please send us an email by clicking here. In your message, please inc...
Mon, 19 Nov, 2018 at 10:01 AM
To update your credit card/debit card information within your Kasamba account, please follow these steps: Click on the 'My Kasamba' Button locate...
Sun, 18 Mar, 2018 at 2:43 PM
To add funds to your account, you may use one of the two options: 1. To add funds via PayPal, please follow the instructions below: A) Sign in to...
Sun, 18 Mar, 2018 at 2:38 PM
Promotions are sent out periodically by our Marketing department, usually around National and seasonal holidays. Make sure you have opted in to receiving p...
Tue, 26 Nov, 2019 at 7:28 AM
If you are not completely satisfied with the service you have received in one of your sessions and would like to receive a refund, please submit a "Re...
Mon, 19 Nov, 2018 at 10:03 AM
This feature allows our users to be able to have their sessions continue uninterrupted by adding funds to your account during your session, instead of havin...
Sun, 24 Mar, 2019 at 12:55 PM