How To

How do I close my account?
At the moment, you are not able to do it independently through our website. In order to deactivate your account, please send us an email by clicking here.
Sun, 18 Nov, 2018 at 1:44 PM
How do I delete a session transcript?
To view and delete any of your paid session transcripts, please follow the instructions below:  (Please Note: This cannot be done via the Mobile App)  ...
Mon, 19 Nov, 2018 at 9:50 AM
How do I change my password?
In order to reset your password in case you're logged out of your account and don't remember your password: Go to the Kasamba Sign In page Cli...
Sun, 18 Nov, 2018 at 10:00 AM
Where can I see my session transcripts?
If you have hired an advisor during a chat which ended with a final fee, the transcript will be available to you at the end of the session. To access your t...
Sun, 18 Nov, 2018 at 1:44 PM
How do I add an attachment?
During a live chat session you can use the "Attach files" button. Note that this feature is currently not available in the Kasamba app. You ca...
Sun, 18 Nov, 2018 at 10:21 AM
How do I edit the rating I left?
You can't edit a rating on your own. In order to edit or remove a rating please open a support request by clicking here. Please provide the session ID ...
Sun, 18 Nov, 2018 at 10:13 AM
How do I log out of my account?
In order to log out of your Kasamba account please click on the sign out button under the 'My Kasamba' button located at the top right hand corner...
Sun, 18 Mar, 2018 at 2:57 PM
How do I remove a credit card from my account?
In order to remove your credit card details from your account, please send us a support request by clicking here. Please mention the last four digits of the...
Sun, 18 Nov, 2018 at 10:14 AM
How can I block an advisor?
All customers can choose to block advisors from being able to contact them by updating their 'My Psychics' list. Sign in to your Kasamba Account...
Sun, 18 Nov, 2018 at 1:44 PM
Report Abuse
If you would like report abuse of any kind, please click here and send us an email with the relevant details. We take these matters very seriously and handl...
Sun, 18 Nov, 2018 at 10:26 AM