Getting started as an Advisor

General advisor info

Terms and Conditions on Kasamba
Now that you have the basics, there are a couple of more things we think you should know about.  Our goal is for you to be able to provide the best serv...
Mon, 19 Nov, 2018 at 6:47 AM
What are Pending Earnings?
Your pending earnings is a breakdown of your paid sessions. The amount displayed will continue to grow throughout the month, as long as you continue to cond...
Mon, 19 Nov, 2018 at 6:52 AM
How are my earnings calculated?
For chat sessions your client is billed for the entire duration of time spent in session, unless it's the client's first chat with you. In that ca...
Mon, 19 Nov, 2018 at 6:53 AM
Why has my check not arrived?
We no longer send payment via checks. If your haven't provided us with your updated payment method information yet, please reach out to customer suppor...
Wed, 14 Nov, 2018 at 10:56 AM
Changing Your Availability
If the Kasamba icon in your system tray appears in grey, it means that you are "Not Available" for Live Chat. To change your availability, click t...
Mon, 19 Nov, 2018 at 6:54 AM
Payment Threshold & Schedule
Your pending earnings for any given month are sent to you the following month, provided that you have earned at least $50.00 (default). This amount can be i...
Mon, 19 Nov, 2018 at 6:54 AM
How do I change my Email Session Fee?
Advisors are able to have different email session fees set for each listing. In order to set your email fee for your listing, log into your Kasamba acco...
Mon, 19 Nov, 2018 at 6:55 AM
What should my Advisor Fee be?
Your fees indicate to our members what you charge for chat, phone, and email services. If you are registered as an advisor in more than one category, you ca...
Mon, 19 Nov, 2018 at 6:55 AM
How do I delete my listings?
To remove any of your listings, please follow these simple steps: Sign into your Kasamba account and click on the "My Kasamba" button located on...
Mon, 19 Nov, 2018 at 6:55 AM
Submitting a Listing
When submitting your listing, please make sure that you have filled in all of the required fields. A required field is noted with a red star. If you leave o...
Mon, 19 Nov, 2018 at 6:55 AM